Colaber

Privacy Policy

Last updated: 12/6/2025

1. Introduction

Welcome to Colaber. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number, business details)
  • Payment information (processed securely through payment providers)
  • Communication data (messages, support tickets, feedback)
  • Profile information and preferences

2.2 Information We Collect Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies
  • Analytics data to improve our services

2.3 Information from Third Parties

  • Social media platforms (Facebook, Instagram, WhatsApp) when you connect them
  • Payment processors for transaction verification
  • Marketing and analytics partners

3. How We Use Your Information

  • Provide, maintain, and improve our services
  • Process payments and transactions securely
  • Send administrative information and service updates
  • Respond to your requests and provide customer support
  • Personalize your experience and provide recommendations
  • Analyze usage patterns and optimize our platform
  • Prevent fraud, abuse, and security incidents
  • Comply with legal obligations and enforce our terms
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
  • Social Media Platforms: When you integrate Facebook, Instagram, or WhatsApp, subject to their privacy policies
  • Payment Processors: To process transactions securely
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect rights and safety
  • With Your Consent: When you explicitly agree to share information

5. Meta/Facebook Integration

When you connect your Meta/Facebook accounts (Facebook, Instagram, WhatsApp):

  • We access only the permissions you grant
  • We comply with Meta's Platform Terms and Developer Policies
  • Your Meta data is subject to both our policy and Meta's Privacy Policy
  • You can revoke our access at any time through Meta's settings
  • We use Meta's Business Tools to process business communications

6. Payment Information

For payment processing:

  • We use PCI-DSS compliant payment processors
  • We do not store full credit card numbers on our servers
  • Payment information is encrypted during transmission
  • We retain transaction records for accounting and legal compliance
  • Refund and billing information is processed according to our Terms of Service

7. Data Security

We implement appropriate security measures:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Account data is deleted within 90 days of account closure, unless required for legal, accounting, or security purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Object: Object to processing of your data
  • Restrict: Request restriction of processing
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at contact@colaber.in

10. Cookies and Tracking

We use cookies and similar technologies. See our Cookie Settings page for detailed information and preferences.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

13. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or to exercise your rights:

15. Compliance

This privacy policy complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Meta/Facebook Platform Policies
  • PCI-DSS for payment processing
  • Other applicable data protection laws